Privacy policy

Effective as of July 15, 2021

This Privacy Policy (the “Policy”) is provided by Loud Music, LLC (“us”) and applies to our website www.LOUDmusic.io. This Policy explains what information we collect about you and what we do with that information. We reserve the right to modify this policy at any time, and we will notify you of any material changes to the policy by posting the new information here and changing the “Effective Date” at the top. If you are a registered user, then we may also use alternative methods to alert you to changes to the policy, such as e-mail or posting a notice to your account page. We encourage you to check this page periodically for any changes.

Personal and other information collected on the website is stored and processed in the United States of America and Canada. By using or registering with the website, you consent to our collection, transfer to (if applicable), and use and processing of such information in the U.S.A and Canada.

By using the website, you acknowledge that you have read, understand and agree to be bound by this policy or any modified policy as posted. If you do not agree to these terms, please do not use or visit any of the sites on our page or register for our services.

Information We Collect

If you register as a Get Loud Music user, you will need to provide us with certain personal information, such as your age, name, email address, postal address, and phone number. In order for us to pay your royalties to you, we will also need to collect certain banking details, which may include social security or other tax ID number. We may also request certain other personal information from time to time, but it is always up to you whether you wish to provide it (although you may not be able to take advantage of all aspects of our website or services without doing so).

We may also collect non-personal information from visitors and registered users of the Sites. Some may be collected automatically when you visit the website, such as IP address, zip code or location, Internet browser type, ISP, operating system, log and website usage data, websites you’ve visited upon entering or leaving the website. We may combine some or all of that data with your personal information.

If you communicate with us by email or through the website, or if you post any information on any forums, chat rooms, profile pages, feedback, customer service or other portions of the website, we may collect, retain and use any information that you provide. This policy only applies to information gathered through the website, not to any off-line communications or to any other sites that you may navigate to by clicking on any advertisements or other links on the site.

How We Use the Information We Collect

We will mainly need to use your personal information to process your registration, to administer your songs, recordings and networks on digital music services, to furnish you with accounting statements, and to make payments to you. If you send us emails or provide us with personal information in connection with any special offerings such as promotions, contests, user polls, etc., then we will collect and use your information in connection with those purposes.

We may also use your personal and non-personal information to enhance your experience with the website and our service, such as sending you emails and otherwise providing you with other information, content and material in which we think you may be interested; displaying content and ads according to your prior browsing history, preferences and location; fulfilling your orders; providing customer service and responding to your questions and comments; or contacting you about your account or about our and our partners’ promotions, contests, surveys, or other promotions.

We may use the information learned from cookies and web beacons to make sure that our content and emails are in a format that you can read, to analyze trends about which Sites, content and e-mails are popular and are being read and/or forwarded, to maintain a history of email activity, and to evaluate the effectiveness and efficiency of certain communications.

Your feedback and other information will also be used to evaluate and enhance our websites and service. For example, we may analyze the traffic and usage of our website; the participation rate of our various promotions, offerings, emails, and other programs; and the popularity of our content, artists, and participating suppliers. We may also use that information for product development purposes, such as determining what other labels, artists, products and services our users are interested in, and for technical purposes such as monitoring the functionality of our servers and email systems.

How We Share Information

We never share or sell your personal data to third parties for their own purposes. We only do this for the purpose of providing you with and enable the Services as well as provide us with services.

We may share the information that we collect, both personal and non-personal, with third parties such as advertisers, contest sponsors, promotional and marketing partners, and the labels, artists and others who provide our content or whose products or services we think may interest you. We may also share it with our current and future affiliated companies and business partners, and if we are involved in a merger, asset sale or other business reorganization, we may also share or transfer your personal and non-personal information to our successors-in-interest.

We may engage trusted third party service providers to perform functions and provide services to us, such as digital rights administration, accounting and payment processing, advertising sales, hosting and maintaining our servers and the website, database storage and management, email management, marketing, and customer service. We may need to share your information, both personal and non-personal, with these third parties to enable them to perform these services for us and for you.

We may share portions of our log file data, including IP addresses, for analytics purposes with third parties such as web analytics partners, application developers, and ad networks. If your IP address is shared, it may be used to estimate general location and other technographics such as connection speed, whether you have visited the website in a shared location, and type of the device used to visit the website. They may aggregate information about our advertising and what you see on the website and then provide auditing, research and reporting for us, and our advertisers.

We may also disclose personal and non-personal information about you to government or law enforcement officials or private parties as we, in our sole discretion, believe necessary or appropriate in order to respond to claims, legal process (including subpoenas), to protect our rights and interests or those of a third party, the safety of the public or any person, to prevent or stop any illegal, unethical, or legally actionable activity, or to otherwise comply with applicable court orders, laws, rules and regulations.

Usage of “cookies” or “web beacons”

We do use “cookies” to collect website usage data and to improve your experience on the website and our service generally. A cookie is a small data file transferred to your computer for access on future visits to the website, which can tell us that you (or someone using the same computer or IP address) visited our website(s) before, what clips you’ve listened to, etc. You can stop accepting cookies by setting your Internet browser accordingly, but this will likely result in our not recognizing you or your preferences on future visits, so you may have to re-enter certain information.

The website and emails from us may contain electronic images known as “web beacons.” These are files that allow us to count visitors to our website, to tell if an ad has been viewed or if an email has been opened or forwarded, or to serve particular content or services. Web beacons collect limited non-personal information, including beacon number, time and date of a page or email view, and a description of the page on which the web beacon resides, all of which we may store and use. Disabling cookies may prevent some beacons activity, but generally the beacons will operate if you visit the website or open emails from us.

“Cookies” We Use

Based on the guidelines found in the International Chamber of Commerce UK Cookie Guide, we may use the following categories:

1. Strictly Necessary Cookies

These cookies are essential in enabling you to browse our website and use its features. For these types of cookies that are strictly required, no user consent is necessary.

2. Performance Cookies

These cookies collect anonymous information on how visitors use our website and whether they encounter error messages from our web pages. All information gathered is aggregated and therefore anonymized. They are only used to improve how a website works. By using our website, you agree that we can place these types of cookies on your device.

3. Functionality Cookies

These cookies allow our websites to remember choices you make while browsing, like language, font size, and user name preferences. We may also remember preferences such as text size, fonts and other customizable site elements. They may also be used to enable you to watch videos or comment on a blog. The information these cookies collect will not personally identify you, and they cannot track your browsing activity outside our websites. When you choose these preferences, you agree that we can place these functional customization cookies on your device.

How We Protect Your Information

We employ administrative, physical, and electronic measures designed to protect your information from unauthorized access. Your security is important to us. We always do our best to maintain administrative, technical and physical safeguards to help protect your personal information from loss, misuse, unauthorized access, disclosure, alteration or disclosure.

Since the Internet can’t be 100% secure, make sure you protect your password and username to prevent anyone from accessing your information.

Children’s Information

Our website and services are not intended for, and we do not knowingly accept, register, or collect personally identifiable information from persons under 18 years old. If we become aware that a child under 18 has provided us with personal identifiable Information, we will delete it from our files. If parents or legal guardians become aware that a child under 13 has provided us with personally identifiable information without their consent (or that we have otherwise collected or obtained such information), they should contact us at support@loudmusic.io.

Keeping Your Information Current

In order for us to effectively administer our users’ songs and recordings and get you paid, it is essential that you keep your registration information current. You can always update your information through your account page on the website. If you lose your username or password, please follow the retrieval process at login. As long as you remain a registered user of the website or maintain a royalty account or payment balance, then we may contact you about your account. We may also retain your personal and non-personal information for as long as we deem it necessary or desirable for our own tax, accounting or other record-keeping purposes.